seankilkenny9294

We just had the most unfathomable experience with Air France. We booked flights last fall to travel to London and on to Paril in April. In January (2 months ago), we were notified via email by Air France that our return flight was cancelled and that we had been rebooked on a flight the following day. The email only said to notify/contact AF if that was going to be a problem. Given that it extended our trip by a day, it wasn't a problem at all, so we booked another hotel night and forgot about it.

Fast forward to today as we're getting ready to travel and wanted to print out all our travel info. Noticing that we didn't have any additional, follow up from AF, we called to ask if we could get our flight information and other details (we still had the booking code and it showed on their website that we were ticketed passengers but it didn't show us any more information when we clicked for the trip details). At that time, we were told because we booked with miles for the flight that the airline changed/cancelled, the duty was on us to contact AF and confirm that we were okay with the changes that they had made for us.

I was shocked by this, so I pressed the service rep. She said this was the airlines policy and that it was in their terms and conditions as part of their Flying Blue program (reading that now - still not seeing it). She said that anytime a flight has a change of more than 1 hour, if you book with miles, the passenger is responsible for calling/notifying the airline that you are okay with the changes - even though the automatic email that gets sent out says nothing about this. Seems highly unusual/suspicious to me but wanted to ask this community for feedback/help/etc. Are we really supposed to read those terms and conditions that carefully? If we're in the wrong, then I'm happy to have learned my lesson but with as common as miles are I am just flummoxed if this is a policy. Thanks!

seankilkenny9294

Was able to talk to another Air France representative who was able to get authorization and correct the flights. While I ended up accepting a downgrade to economy the rest of the family is together. Very thankful to Paola for her great attitude and help! Cheers.

Christina

I've never had that happen so it never came up. I would have thought it would be similar to a purchased flight, you contact if a problem, otherwise just go on flight they changed you to. Did the first notice actually tell you that you had to contact them to accept changes? Anyway, doesn't matter what anyone here thinks if that is their policy and it is in the terms. Good you got on the flight you meeded, anyway.

sassy27

I am not sure about Air France as I haven’t flown them in some time however, I have had flight changes with other airlines. It doesn’t seem like a one fit notification process.

On United a few years ago, they called me when a flight change meant I would miss the connecting flight. I already knew the other flight routes so was able to quickly resolve it. This was the only time, I’ve been called. All other flight changes have been via emails or something I noticed when I checked my flights. American even changed the city I was flying into and out of and didn’t tell me. I happened to notice it months in advance. I just got a notification for a flight on SAS later this month about a schedule change. I booked it via a tour company and I had to accept it. I can see your point and glad you got it resolved before going.